Digital Audio and Video Transcription Services

Interview Transcription - the process

For the transcription of one-on-one and qualitative research interviews for researchers, academia, film and radio producers, authors and journalists.

With over 12 years of experience transcribing one-on-one interviews for researchers and academia, Etranscript understands the technical importance of your transcript and the value of its content. While working according to your requirements, Etranscript will ensure a transcript that is best suited to your analytic and methodological objectives.

Our clientele for interview transcription is not only from South Africa but also United States, United Kingdom, Canada, Australia, Germany, Brazil, The Netherlands, China, Zambia and many more.

Record session

Record your interviews using the best possible digital recording device to ensure a recording quality that allows for accurate and fluid transcription.

Keep the following in mind:

  • Set the recording device to record in an uncompressed file format such as ".wav" (Windows) or ".aiff" (Mac). In a quiet environment with acceptable acoustics, file formats such ".mp3" or ".wma" would also be appropriate. (Click here for a list of compatible audio and video file formats.)
  • Environmental noise – such as that of air-conditioners, fans, radios, TVs, passing vehicle and people traffic, etc – can impact on how well voice input is heard and transcribed. Where possible, switch off devices and equipment that are a potential source of background noise that could impact on the quality of the recording.
  • Remind your interviewee to increase voice projection in noisy environments.
  • Place mobile phones as far as possible from the recording device to exclude or minimise interference.
  • In an extremely noisy environment such as a restaurant, it would be best to make use of a lapel microphone. Alternatively, place the recording device as close as possible to your interviewee.  

Send audio files to Etranscript

Once you have completed the recordings, send your audio or video files to Etranscript for transcription. This can be done using one of the following methods:

  • Email - file sizes smaller than 20Mb can be emailed to Etranscript.
  • Cloud storage- use Dropbox to transfer files or a file transfer service of your choice.
  • FTP - provide details for Etranscript to access your FTP facility to download your files.  

Turnaround time

The general rule of thumb is that it takes 4 to six hours to transcribe one hour of recording.Read more about turnaround times here.

Transcription of your audio files

Your audio files will be transcribed to a Microsoft Word document using intelligent-verbatim transcript format. Verbatim transcripts can be compiled by arrangement. The transcript is then checked for errors by replaying the entire audio file and editing the transcript where necessary. The completed and checked document is then sent to the client.

Completed document is sent to you

The transcript will be emailed to you. Alternatively, the transcript can be transferred using a file transfer service of your choice or a cloud storage service such as Dropbox. The final checking and verification of the transcript is then performed by the client.